Description based on Specified Commercial Transactions Law
Display based on Specified Commercial Transactions Law
| Store name | MARILYN MOON online shop |
|---|---|
| Seller name | WANOVA Co., Ltd. |
| Sales manager name | Akihito Fujie |
| location | 550-0004 Myojo Building 10F, 1-8-5 Kyomachibori, Nishi-ku, Osaka, Osaka Prefecture |
| telephone number | 06-6445-0505 |
| FAX number | 06-6445-0506 |
| email address | info@walance-marilynmoon-shop.jp |
| Homepage URL | http://www.walance-marilynmoon-shop.jp |
About product sales
Product delivery time
Products that are in stock will be shipped within 2 to 7 business days from the date of your order.
Handling of defective products
Please be sure to check the product when it arrives.
In the following cases, we will exchange/return the item if it is unused/unworn within 7 days of receiving the item.
・If the product you applied for and the product you received are different.
・If there is an initial defect such as damage or dirt, please return the item.
・Please contact us so that we can confirm whether or not you would like to exchange the item.
Please note that we cannot accept returns for products that have passed more than 8 days from the date of delivery.
About returns
If the product is initially defective, we will accept returns/exchanges if the product is unused/unworn within 7 days of receiving the product.
In addition, we will be responsible for the shipping costs associated with returning and resending the product.
If you wish to return or exchange an item due to your convenience, if the size does not fit, please contact us so that we can confirm whether the item will be returned or exchanged.
Please note that the customer is responsible for paying the return shipping costs.
However, we cannot accept returns in the following cases.
・If more than 8 days have passed since the product arrived
・For lingerie and earrings
・If a part of the product or accessories is lost due to the customer's responsibility.
・If the product is soiled or damaged due to the customer's responsibility
・Exchanges at the time of sale ・If you are informed that returns cannot be made
・If the product tag has been removed from the product ・If the product has been used even once
・If the item has been altered (hemmed, etc.) or washed
・Due to the customer's convenience, such as a different image
・General returns due to customer convenience during sale periods
・Other: If we determine that we cannot accept exchanges/returns.
*Please note that we cannot accept returns or exchanges due to customer reasons such as ``the item is different from the image'' or ``you ordered the wrong item''.
*Depending on the environment in which you view the page (display settings, etc.), the color may look slightly different from the actual product. Thank you for your understanding.
Payment method and payment period
You can use the following payment methods. Please see our Shipping and Payment Methods page for more information.
・Cash on delivery Please pay for the product when it is delivered.
A separate cash on delivery fee will be charged. (From 330 yen)
*Delivery will be via Sagawa Express e-collect. You can choose your payment method when you receive the product.
・Credit cards: VISA, MASTER, JCB, DINNERS, AMEX cards are accepted.
We will ship the product immediately after placing your order.
・Amazon Pay You can order using the credit card information registered on Amazon.co.jp.
You need an Amazon.co.jp account to use it.
Payment terms, closing date, and withdrawal date vary depending on the credit card registered with Amazon.co.jp.
・Rakuten Pay You can order using the credit card information registered in your Rakuten ID.
To use it, you need to register as a Rakuten member.
Payment terms, closing date, and withdrawal date vary depending on the credit card registered with Rakuten Pay.
Necessary charges other than product price Necessary charges other than product price
