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privacy policy

About the handling of personal information

WANOVA Co., Ltd. Fukuda

Introduction


Kobe Dream Co., Ltd. (hereinafter referred to as the "Company") recognizes the importance of protecting personal information, believes that it is our social responsibility to use and protect personal information appropriately, and provides a website that customers can use with peace of mind. In order to manage and operate the site, we promise to strive to protect personal information.


Scope of handling of personal information

The handling of personal information will be applied when you use our website to purchase products, contact us, subscribe to our e-mail newsletter, etc.
Personal information collected when customers use our site will be managed in accordance with our policy on the handling of personal information.

Purpose of use of personal information

In addition to the purpose of providing this service, the Company uses personal information and order information (including information regarding the customer's order history) collected from customers for the purposes specified in the following items. You may. We will not use your personal information for any purpose other than providing this service or the purposes specified below.
(1) When we introduce our products and services to customers (2) When we perform order procedures, confirm order details, and make changes on behalf of customers (3) When we receive requests from customers When responding to inquiries (4) To ask customers to provide their opinions and impressions regarding our services (5) We will contact customers separately and obtain their consent individually. (6) To create statistical data categorized by customer attributes (age, address, etc.) (7) To provide and display information and services that match the preferences of each customer.


Regarding the safety management of personal information

In order to ensure the accuracy and safety of personal information, we manage access to personal information, limit the means of taking it out, and take reasonable security measures to prevent unauthorized access, leakage, loss, destruction, falsification, etc. In addition, in the unlikely event that an incident involving personal information such as a leak occurs, we will promptly take appropriate measures, including measures to prevent recurrence.

About entrustment of personal information

Our company may entrust business to the extent necessary to achieve the stated purpose of use. In that case, we will appropriately manage and supervise the subcontractor.
(Business subcontractors include transportation companies, printing companies for sending direct mail, collection companies for unpaid product charges, etc.)


Disclosure of personal information to third parties

Our company will not provide or disclose personal information to third parties such as other businesses or individuals without the consent of the individual. However, this does not apply in the following cases.
(1) When the person consents to the provision of information (2) When disclosure is requested by a public institution such as a government office based on laws and regulations (3) When personal information is disclosed to a business partner related to the operation of this site case. However, in this case, the information disclosed will be limited to the necessary range, and the recipient will be obligated to manage personal information through contracts, etc.


Regarding cookies

A cookie is a piece of data stored on your hard drive that contains information about you. The use of cookies on our site is in no way linked to any personally identifying information. You can still use our site even if you refuse cookies.
This site uses cookies on product detail pages and shopping carts. If you refuse cookies, the shopping cart will not work. Our store does not use cookies for the purpose of collecting unnecessary information. When purchasing in cart format (not limited to our store), we recommend that you enable cookies in your browser.
Cookies are not used for any purpose other than displaying the cart and your own purchase history, so if you are purchasing in cart format, please enable cookies in your browser.
Our website uses cookies to collect access logs to help improve the usability of the site, and to make the site more convenient for users by saving them the trouble of entering personal information when they return to the site. There is a page that uses .


Other things to check regarding privacy on the Internet

(1) Please be aware that if you voluntarily disclose personal information on a publicly accessible Internet site, such as a bulletin board, that information may be collected and used by other users. If you publish your email address, you may receive unwanted messages based on the information posted there. Customers must be aware that they transmit information at their own risk.
(2) Third-party sites and services that can be accessed through this website, or companies that collect personal information through sweepstakes, sales promotions, etc., have their own privacy-related terms and conditions that are independent of our company. We have established collection rules. We have no obligation or responsibility for the terms or activities of these independent third parties.


Changes and notifications regarding the handling of personal information

Our company may change the handling of this personal information without prior notice due to our business needs, the enforcement of new laws, revisions to existing laws, or other circumstances.
If we make any changes, we will notify you by posting them on this website. Please check the latest content on this page before using.
If you have any requests or questions regarding the handling of personal information or retained personal data, please contact us using the contact information below.


WANOVA Co., Ltd.
Personal information management officer Fukuda 550-0004
1-6-10 Utsubohonmachi, Nishi-ku, Osaka City
Click here to contact us by email
info@walance-marilynmoon-shop.jp


Personal information controller and disclosure/correction/deletion

Regarding the affiliation and contact information of the administrator of members' personal information, and members' own personal information
If you wish to disclose, correct, or delete your personal information, please contact us below.
If you wish to disclose, correct, or delete your information, please contact us by phone or email.
Please note that in that case, we will confirm your identity.

WANOVA Co., Ltd.
Personal information management officer Fukuda 550-0004
1-6-10 Utsubohonmachi, Nishi-ku, Osaka City
Click here to contact us by email
info@walance-marilynmoon-shop.jp


For inquiries regarding personal information protection policy, please contact WANOVA Co., Ltd.
Personal information management officer Fukuda 550-0004
1-6-10 Utsubohonmachi, Nishi-ku, Osaka City
Click here to contact us by email
info@walance-marilynmoon-shop.jp

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A.Please refer to the information below for each size.




Q1. Regarding the arrival date of the product

A. It depends on the delivery area and time of order, but delivery will be on the second day or later at the earliest from the date of order.

You can select the available delivery date and time when placing your order, so please select your desired date and time.

*If you place an order without specifying a date, your order will be delivered on the shortest date (2 days or later from the date of order).




Q2. Can I choose the delivery company?

A. Only Sagawa Express is available.




Q3. How much will the shipping and cash-on-delivery fees cost?

A. Shipping fee is 550 yen nationwide. (Free shipping for purchases over 22,000 yen (tax included))

Cash on delivery is available through Sagawa Express e-collect, and payment is due upon receipt of the product.

In that case, the cash on delivery fee will start from 330 yen.

(Customers who purchase over 22,000 yen (tax included) will receive free shipping, but payment fees will be charged separately.)




Q4. Can I change the delivery address?

A. It is possible to change the shipping address, but if there are bundled items, the bundled service may not be available, so if you wish to change the delivery address, please be sure to contact us.




Q5. Can you ship overseas?

A. We are very sorry, but our store does not ship overseas.




Q6. Can you deliver it by mail?

A. We apologize for the inconvenience, but due to product protection reasons, we only use Sagawa Express.




Q7. What will be the shipping charge if I bundle it with a free shipping product?

A. If the item is bundled with a free shipping product, shipping will be treated as free.




Q8. I have not received my product.

A. Please check the delivery status from the shipping email we sent you, or contact us.




Q9. Can I specify the delivery time?

A. You can specify the delivery time during the following times.

·in the morning

・12:00-14:00

・14:00-16:00

・16:00-18:00

・18:00-21:00

*Customers using a specified delivery date and time are requested to keep this in mind as delays in arrival time may occur due to weather or traffic conditions.




Q1. Are there any conditions if I want to return or exchange an item?
A. When exchange/return is possible
      1. If there is a clear defect such as dirt or damage that is not the responsibility of the customer.
      2. If a product different from the one you applied for is delivered
      3. Unused products within 7 days after delivery due to the above reasons

    *In that case, we would like to confirm our response to returns/exchanges, etc., so please contact us.


    ・If exchange/return is not possible
      1. If more than 8 days have passed since the product arrived
      2. For lingerie and earrings
      3. If a part of the product or accessories is lost due to the customer's responsibility.
      4. If the product is soiled or damaged due to the customer's responsibility
      5. If you are advised at the time of sale that exchanges or returns are not possible.
      6. If the product tag has been removed from the product
      7. If you have used the product even once
      8. If the item has been altered (hemmed, etc.) or washed
      9. If the image is different, etc. due to the customer's convenience
      10. Exchange for a different product
      11. Others If we determine that we cannot accept exchanges or returns.
      12. Depending on the environment in which you view the page (display settings, etc.), the color may look slightly different from the actual product. Thank you for your understanding.



      Q2. There is a problem with the product, can I exchange or return it?

      yes.

      When we receive the product, we will first check that there are no mistakes, and if the product is unused or unworn within 7 days of receiving the product, we will refund or exchange it. In that case, we would like to confirm our response to returns/exchanges, etc., so please contact us.

      MARYLIN MOON online shop

      Business hours: Weekdays 9:45-18:30 (closed on Saturdays, Sundays, and holidays)

      TEL: 06-6445-0505
      FAX: 06-6445-0506
      MAIL:

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      We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

      Thanks for contacting us. We'll get back to you as soon as possible.

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